Frequently Asked Questions
View our most frequently asked questions below. Still have questions that you can't find below? Feel free to text us and we will point you in the right direction!
How can I apply for an apartment?
Our application process is online and entirely paperless making the process smooth and efficient for you. From our website, click Apply in the top menu bar or by choosing a floor plan, then unit, then clicking Apply Online.
What if I’m not ready to apply? What other options are there?
If you’re not ready to apply, click Email Us to send us your questions, or stop by to visit our community. With our self-guided tour process, we are confident you'll love visiting our community! Our pricing does change daily so we encourage you to apply as soon as possible to lock in the current rate.
What are the lease terms that are offered?
We offer lease terms from 7 to 12 months, with different pricing options for each term.
How long do I have to move-in to my apartment?
You may apply to move-in starting the date the unit is available. The unit can be moved in to within seven (14) days afterwards.
Does it cost anything to take a tour?
Absolutely not! There is no charge to view our apartments and community amenities.
Do I have to make an appointment, or do you accept walk-ins?
With our self-guided tour process, you do not need an appointment. Stop in any time during office hours and we'll create a tour path specific to what you want to see!
Can I get a price reduction if I sign a longer lease or pay for rent a year in advance?
We offer a variety of lease terms, and the prices vary based on the length of the lease. We do not offer a discount for paying a year in advance.
What is the renters’ insurance policy?
We require renter’s insurance with a liability protection minimum of $100,000 for the protection of our community. We also recommend you obtain personal renter’s insurance for the protection of your belongings. We do offer Resident Indemnity Management indemnification coverage for the dwelling. Click here for more information.
What fees will I need to pay if I have to break my lease?
Because Florida has two options, please review your specific lease for details on the termination policy.
How do I pay my rent online?
Visit your Resident Portal, and click Make a Payment.
What schools is Cottonwood West Palm zoned for?
Cottonwood West Palm is zoned for Benoist Farms Elementary, Jeaga Middle, and Royal Palm Beach Community High School.
Do you have furnished apartments?
No, we do not provide furnished apartments; however, you can reach out to a local rental company to rent furniture.
Do all of your apartments have the same finishes?
All of our apartments include the same finishes with the exception of our cabinets. Cabinets may be espresso or white depending on the apartment home.
Do all of your apartments include washer and dryer?
Yes, all apartments include a full-size side-by-side washer and dryer.
What is included in the rent price?
The price shown on our website includes your base rent. All residents pay for electric which is setup by you and placed in your name through Florida Power and Light. Water, sewer, and a utility admin fee are billed by our third party billing company 1st of month. Valet trash ($25/monthly), RIM, and pest control are also billed with rent as a monthly charge.
How do I setup electricity?
Once you apply and receive approval, you will contact Florida Power and Light at https://www.fpl.com/ to set up electric service prior to moving in. Provide them with your lease start date and address.
What do you look for in the application?
We use third-party, independent screening service that views your credit, rental history, and employment history. They also complete a background check.
Who is the provider for internet and cable in this area?
Our cable and internet is provided by either AT&T or Google Fiber.
What is your pet policy?
Cottonwood West Palm is pet-friendly! There is a one-time fee of $250 per pet. Monthly pet rent is $25 per pet. Maximum 2 pets with 100lbs combined weight. Pets must be on a leash when outside on the property and are restricted from common areas, pool and amenity areas. No exotic pets. Restricted Breeds: any Malamute breeds, any Mastiff breeds, any Bull Terrier breeds, Akita, Husky, Bully Kutta, Chow Chow, Doberman Pinscher, German Shepherd Dog, Rottweiler, Pit Bull, wolf hybrids, hybrids mixed with any of the restricted breeds or any other breed with dominant traits geared towards aggression. Management reserves the right to restrict any breed according to their judgment. Each animal must have an application completed at PetScreening.com, inquire for more details.
What is the parking policy at Cottonwood West Palm?
Parking is first come first serve. There are parking spots inside our gate. Residents must provide vehicle registration to receive a parking permit to park anywhere within the gate, and visitors must park in visitor parking spots.
How do I transfer to a new apartment?
To transfer to a new apartment, please contact the office to discuss transfer options within Cottonwood West Palm as well as additional options if you are relocating out of the area. The transfer fee is $250.
Will I be allowed to sublet my apartment?
No, we do not allow sublets.
Do you have garages?
Yes, we do have garages.
Do you have storage units available?
No, we do not have storage units.
How do I receive packages?
Packages can be sent through any courier and are delivered to the Luxer package room.
How do I send packages?
With our "Shipping Made Easy" process, you can ship packages by dropping them off in our leasing office. We'll hand them to the courier for you! Click here to learn more.
What are the hours for the amenities?
Residents receive 24-hour access to the fitness center. The pool is open from 8 am to 9 am.
How accessible is the team at the local office?
Our staff is available during office hours to assist you seven days a week! You can also email us anytime, and we’ll respond during office hours. All of our communities offer 24-hour emergency maintenance, as well–simply call us and a member of our service team will come out for emergency maintenance requests.