Frequently Asked Questions

View our most frequently asked questions below. Still have questions that you can't find below? Feel free to text us and we will point you in the right direction!

Leasing/Rent Information

How can I apply for an apartment? Expand FAQ Close FAQ

Our application process is online and entirely paperless making the process smooth and efficient for you. From our website, click Apply in the top menu bar or by choosing a floor plan, then unit, then clicking Apply Online.

What if I’m not ready to apply? What other options are there? Expand FAQ Close FAQ

If you’re not ready to apply, click Email Us to send us your questions, or stop by to visit our community. With our self-guided tour process, we are confident you'll love visiting our community! Our pricing does change daily so we encourage you to apply as soon as possible to lock in the current rate.

What are the lease terms that are offered? Expand FAQ Close FAQ

We offer lease terms from 7 to 12 months, with different pricing options for each term.

How long do I have to move-in to my apartment? Expand FAQ Close FAQ

You may apply to move-in starting the date the unit is available. The unit can be moved in to within seven (7) days afterwards.

Does it cost anything to take a tour? Expand FAQ Close FAQ

Absolutely not! There is no charge to view our apartments and community amenities.

Do I have to make an appointment, or do you accept walk-ins? Expand FAQ Close FAQ

With our self-guided tour process, you do not need an appointment. Stop in any time during office hours and we'll create a tour path specific to what you want to see!

Can I get a price reduction if I sign a longer lease or pay for rent a year in advance? Expand FAQ Close FAQ

We offer a variety of lease terms, and the prices vary based on the length of the lease. We do not offer a discount for paying a year in advance.

What is the renters’ insurance policy? Expand FAQ Close FAQ

We require renter’s insurance with a liability protection up to 100,000 for the protection of our community.  We also recommend you obtain personal renter’s insurance for the protection of your belongings.  We do offer Resident Indemnity Management insurance. Click here for more information.

What fees will I need to pay if I have to break my lease? Expand FAQ Close FAQ

Because Florida has two options, please review your specific lease for details on the termination policy.

How do I pay my rent online? Expand FAQ Close FAQ

Visit your Resident Portal, and click Make a Payment.

What schools is Cottonwood West Palm zoned for? Expand FAQ Close FAQ

Cottonwood West Palm is zoned for Benoist Farms Elementary, Jeaga Middle, and Royal Palm Beach Community High School.

The Apartments

Do you have furnished apartments? Expand FAQ Close FAQ

No, we do not provide furnished apartments; however, you can reach out to a local rental company to rent furniture.

Do all of your apartments have the same finishes? Expand FAQ Close FAQ

All of our apartments include the same finishes with the exception of our cabinets.  Cabinets may be espresso or white depending on the apartment home.

Do all of your apartments include washer and dryer? Expand FAQ Close FAQ

Yes, all apartments include a full-size side-by-side washer and dryer.

What is included in the rent price? Expand FAQ Close FAQ

The price shown on our website just includes your rent. All residents pay for electric which is setup by you and placed in your name through Florida Power and Light. Water, sewer, and a utility admin fee are billed by our third party billing company 1st of month. Valet trash is also billed with rent and it is $25 monthly.

How do I setup electricity? Expand FAQ Close FAQ

Once you apply and receive approval, you will contact Florida Power and Light at https://www.fpl.com/ to set up electric service prior to moving in. Provide them with your lease start date and address.

What do you look for in the application? Expand FAQ Close FAQ

We use third-party, independent screening service that views your credit, rental history, and employment history. They also complete a background check.

Who is the provider for internet and cable in this area? Expand FAQ Close FAQ

Our cable and internet is provided by either AT&T or Google Fiber.

Our Policies

What is your pet policy? Expand FAQ Close FAQ

Cottonwood West Palm is pet-friendly! There is a one-time fee of $250 per pet. Monthly pet rent is $25 per pet. Maximum 2 pets with 100lbs combined weight. Breed restrictions apply.  Additionally, after the apartment application is approved, each animal must have an application completed on PetScreening.com. There is a non-refundable animal application fee of $25 paid directly to PetScreening.com. PetScreening.com will review the application and approve the animal, regardless if it's a pet or assistance animal.

What is the parking policy at Cottonwood West Palm?  Expand FAQ Close FAQ

Parking is first come first serve. There are parking spots inside our gate. Residents must provide vehicle registration to receive a parking permit to park anywhere within the gate, and visitors must park in visitor parking spots.

How do I transfer to a new apartment? Expand FAQ Close FAQ

To transfer to a new apartment, please contact the office to discuss transfer options within Cottonwood West Palm as well as additional options if you are relocating out of the area. The transfer fee is $250.

Will I be allowed to sublet my apartment? Expand FAQ Close FAQ

No, we do not allow sublets.

Our Amenities

Do you have garages? Expand FAQ Close FAQ

Yes, we do have garages.

Do you have storage units available? Expand FAQ Close FAQ

No, we do not have storage units.

How do I receive packages? Expand FAQ Close FAQ

Packages can be sent through any courier and are delivered to the Luxer package room.

How do I send packages? Expand FAQ Close FAQ

With our "Shipping Made Easy" process, you can ship packages by dropping them off in our leasing office.  We'll hand them to the courier for you! Click here to learn more.

What are the hours for the amenities? Expand FAQ Close FAQ

Residents receive 24-hour access to the fitness center. The pool is open daily dawn to dusk.

How accessible is the team at the local office? Expand FAQ Close FAQ

Our staff is available during office hours to assist you seven days a week! You can also email us anytime, and we’ll respond during office hours. All of our communities offer 24-hour emergency maintenance, as well–simply call us and a member of our service team will come out for emergency maintenance requests.